Beta: The Temu integration is in early beta. Some details may change before full release. If anything looks wrong, message our support team.
Temu summaries are built from several reports and data feeds that Temu publishes at different times. Until everything is in, a month waits with a message explaining what's missing. Most of these messages clear on their own, and there's nothing for you to do.
[Screenshot: Temu summary showing an "Awaiting" status]
Waiting messages (no action needed)
Awaiting PAYMENT report for [month]: Temu hasn't published its payment report for that month yet. These usually arrive within the first few days after month end.
Awaiting VAT report for [months]: Temu hasn't published the VAT report yet.
Awaiting order data: orders not synced for the whole month: we're still importing that month's orders.
Awaiting order data: refund details not fetched yet / order amounts not fetched yet / refund breakdown incomplete: we're still collecting the details we need from Temu.
We check for new Temu data several times a day. If a month is still waiting more than a week after month end, message our support team.
Messages that need you
Re-authorise the LinkMyBooks app in Temu Seller Center to grant order amount access: your Temu connection needs an extra permission. Reconnect Temu by following How to reconnect or re-authorise Temu, and the month will rebuild.
Awaiting order data: currency differs from payout currency: an order is in a different currency to your Temu payout. Message our support team.
Messages our team handles
These mean our checks found something that needs a closer look. Our team is alerted automatically. You don't need to do anything, but you're welcome to message support for an update.
Payout amount does not match calculated total
VAT adjustment plug exceeds configured cap: Temu's reports disagree on VAT by more than we can safely adjust.
Settlement has no transactions associated with it: Temu returned an empty month. Let us know if you had sales that month.
Can't send a summary to Xero or QuickBooks?
During the beta, every new shop has a manual data check before summaries can be sent. If your summaries look ready but won't send, our Temu team may still be checking your account. Reply to your support conversation and we'll confirm.