Understanding how eBay payouts and their integration with Link My Books work is essential to ensure all your transaction data appears correctly. This article explains recent changes in eBay's payout policies, how they affect transaction visibility, common issues users face, and actionable steps to resolve them.
Recent eBay Payout Policy Changes
Changes for UK Private Sellers: As of October 16, 2024, eBay discontinued automatic scheduled payouts for UK private seller accounts. Instead, funds are held in the eBay Balance and must be manually requested by the seller. This change impacts automatic settlement generation in Link My Books. To restore full functionality, consider upgrading your eBay account to a business account that supports scheduled automatic payouts.
How Payout Methods Impact Transaction Visibility
Scheduled vs. Manual Payouts
Link My Books relies on the data from eBay's scheduled payout reports to process transactions. If custom or manual payouts are used, the necessary data might not be generated by eBay, leading to missing transactions in Link My Books. Switch to scheduled payouts to ensure all settlement data is available.
Early Withdrawals
Data for eBay early withdrawal payouts does not appear until the next scheduled payout report. Transactions will be marked as 'No Transactions' in the settlement but are corrected once a complete report is received.
Reconciling Missing Transactions
If transactions are absent from eBay’s reports, they will not appear in Link My Books either. You may need to contact eBay to address the missing payouts.
Troubleshooting Common Issues
Data Not Appearing in Link My Books
Check Account Connection: Missing data may indicate that your eBay account is disconnected. To reconnect: - Use the orange banner on your settlement dashboard. - Navigate to
Settings > Account Settings > Reconnect eBay. After reconnecting, data should start importing into Link My Books. Notify support if issues persist.
Missing Payout Reports in Xero
If eBay data sent from Link My Books does not appear in Xero, check whether you have sent the entire settlement. Missing earlier records could result from incomplete data imports. Confirm your business registration dates and opening balance adjustments with an accountant for accurate tracking.
Delays in Viewing Recent Payouts
For recent payouts, data may take up to 1-2 days to appear after the payout is processed. If it still does not show up, verify your Link My Books dashboard or contact support for assistance.
Recommendations for Better Integration
Scheduled Payouts: Enable automatic scheduled payouts for seamless integration with Link My Books.
Upgrade to Business Account: For UK private sellers, upgrading to a business eBay account enables automatic reporting and eliminates manual payouts.
Verify Settlements: Ensure all transactions and settlements align with your eBay payout reports.
By following these steps and recommendations, you can ensure that Link My Books accurately reflects your eBay transactions for streamlined financial management.