Do you have a Personal or Business eBay account?
Personal account - all payouts for personal eBay accounts are now seller initiated. Link My Books does not receive the necessary information for these, so we are unable to support Personal eBay accounts.
Business account - If you request an early withdrawal from your business eBay account, Link My Books does not receive the sales data relating to that payout until your next scheduled payout.
How to deal with Early Withdrawals from your Business eBay account
Early withdrawals are referred to as seller initiated payouts on eBay.
To check whether the missing payout was a scheduled or early withdrawal you need to head to Seller Hub > Payments > Payouts
Below you can see that this payout is a scheduled payout
Here is an example of a seller initiated payout
What do you need to do next?
If the seller initiated payout is missing from your settlement dashboard you will need to wait until your next scheduled payout is due. That payout will also include the information relating to your early withdrawals.
If you are making multiple early withdrawals we advise that you change your payout settings within Seller Hub to avoid this issue.
How to check and change payout frequency
Within Seller Hub > Payments > Payout Settings you can see what your current payment schedule is
If you would like to change it you need to select Manage which will give you the following options.
If you do not want daily payouts we advise that you wait until the scheduled payouts to avoid missing settlements.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].