The short version
This behaviour only applies to Shopify other payment gateway settlements (for example PayPal, Klarna, Clearpay).
Shopify Payments settlements are not affected.
For other gateways, settlements are built from underlying order data.
If that data changes after processing, you should rollback and replace the settlement to keep your accounts accurate. For settlements less than 1 month old, we do this automatically and for those older than 1 month we flag them for your attention.
Which Shopify settlements are affected (and which are not)
✅ Affected
Shopify “Other Payment Gateway” summary settlements, including:
PayPal
Klarna
Clearpay / Afterpay
Any non-Shopify Payments gateway connected to Shopify
These settlements are generated from order data, not from a fixed payout total.
❌ Not affected
Shopify Payments settlements
Shopify Payments provides definitive payout totals, so:
The settlement amount does not change after creation
No automatic rollback behaviour is required or triggered
How non-Shopify Payments settlements work in Link My Books
For other payment gateways:
We build the settlement using the orders available at processing time
Settlements reflect a summary of the orders and refunds for that gateway for the day, week or month (depending on your chosen frequency)
This means:
The settlement total depends on the completeness of Shopify’s order data at that moment
If Shopify later exposes additional orders or orders are edited, the correct settlement value can change
Why settlement amounts can change
In rare cases, a later sync may detect:
Orders that were temporarily unavailable
Orders delayed in Shopify’s API
Corrections or adjustments that only appear after the initial run
When this happens:
The original settlement total is no longer accurate
Leaving it unchanged would result in incorrect accounting
What happens when Link My Books detects a change
Settlements less than 1 month old
For recent settlements, we take care of everything automatically:
The settlement is rolled back
Rebuilt using the latest order data
Re-sent to your accounting system
This keeps your books correct with no manual action required.
Settlements more than 1 month old
For older settlements:
The settlement is flagged with
“Rollback Required”We do not automatically roll it back or re-send it
This avoids unexpected changes to historical, already-finalised accounts.
What you should do for older settlements
If a settlement is marked “Rollback Required”:
Check whether the settlement has already been finalised or reported
If you want to apply the updated data:
Manually rollback
Then re-send the settlement from Link My Books
This puts you fully in control of historical changes.
Why we do this
Our goal is simple:
Accurate settlements
No hidden discrepancies
No silent data drift
Automatically rolling back and replacing recent settlements ensures your accounting always reflects the most accurate data Shopify can provide — while protecting your historical records.
If you’re ever unsure whether a settlement is affected, our support team can help you review it.