Do you have a Personal or Business eBay account?
Personal account - all payouts for personal eBay accounts are now seller initiated. Link My Books does not receive the necessary information for these, so we are unable to support Personal eBay accounts.
Business account - If you request an early withdrawal from your business eBay account, Link My Books does not receive the sales data relating to that payout until your next scheduled payout.
When integrating your eBay account with Link My Books, you may occasionally encounter issues where settlements are missing or appear with "No Transactions." This article explains the most common scenarios and how to resolve them.
How to deal with Early Withdrawals from your Business eBay account
Early withdrawals are referred to as seller initiated payouts on eBay. When you request an early payout outside your regular schedule, eBay often doesn't include the associated sales data in the payout settlement report. This can cause these settlements to appear as "No Transactions" in Link My Books.
To check whether the missing payout was a scheduled or early withdrawal you need to head to Seller Hub > Payments > Payouts
Below you can see that this payout is a scheduled payout
Here is an example of a seller initiated payout
What do you need to do next?
If the seller initiated payout is missing from your settlement dashboard or shows as "No Transactions," you will need to wait until your next scheduled payout is due. That payout will also include the information relating to your early withdrawals, and the sales data for those earlier transactions will then appear correctly in your Link My Books settlement dashboard.
If you are making multiple early withdrawals we advise that you change your payout settings within Seller Hub to avoid this issue.
What if I've stopped selling on eBay?
If you are no longer selling on eBay and there will be no future scheduled payouts, any early withdrawal payouts that are currently showing as "No Transactions" will remain that way permanently. This is because eBay only attaches the sales detail to the next scheduled payout, and if there is no future scheduled payout, the data will never be included.
In this situation:
Settlements that already show as Posted with transaction data were successfully sent to your accounting software and can be found there (see the section below on how to locate them).
Settlements showing as Early Withdrawal or No Transactions will not gain transaction data because there is no upcoming scheduled payout to carry the detail.
If you purchased historical data and your settlements show as Posted, the data has been sent to your accounting software. Use the "View on Xero" or "View on QuickBooks" button (see below) to locate it.
If you believe your posted settlements should contain data but you cannot find them in your accounting software, please contact our support team so we can investigate your account.
How to find your posted eBay settlements in Xero or QuickBooks
If your eBay settlements show as Posted in Link My Books but you're not sure where to find them in Xero or QuickBooks, the quickest way is to use the "View on Xero" (or "View on QuickBooks") button:
Go to your Settlements page in Link My Books
Find the Posted settlement you want to locate
Click the Action dropdown to the right of the settlement and select View
On the settlement detail page, click the Rollback dropdown
Select View on Xero (or View on QuickBooks)
This will take you directly to the invoice or bill in your accounting software, so you can see exactly where the settlement data has been posted.
💡 Good to know
If you have multiple Xero organisations, make sure you are logged into the correct one. The organisation currently connected to Link My Books is shown in Settings > Account Settings. If your data was sent to a different organisation than expected, please contact support.
What to do if settlements are completely missing
Missing settlements usually indicate a disconnection between your eBay account and Link My Books. This can happen due to changes in account credentials or system disruptions. To resolve this issue:
Reconnect your eBay account to Link My Books
Log in to Link My Books
Navigate to Settings > Account Settings
Select Reconnect eBay in the action dropdown
Allow up to 24 hours for the system to pull through all historical settlement data
If any settlements are still missing after this period, please contact our support team for further assistance.
How to check and change payout frequency
Within Seller Hub > Payments > Payout Settings you can see what your current payment schedule is
If you would like to change it you need to select Manage which will give you the following options.
If you do not want daily payouts we advise that you wait until the scheduled payouts to avoid missing settlements.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].