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Why doesn’t my Link My Books data match Amazon or Sellerboard?

Reconciling Amazon data in Link My Books to other sources

Daniel Little avatar
Written by Daniel Little
Updated today

We get this question a lot — so let’s walk through it calmly and logically.

If you follow the steps below, you’ll be able to reconcile everything properly and understand exactly where any differences are coming from.


1️⃣ First Principles: Where Link My Books Gets Its Data

Link My Books pulls data directly from Amazon settlement reports.

We do not calculate revenue based on order reports.
We do not estimate fees.
We do not pull data from Sellerboard (or any other analytics tool).

We use the official Amazon Settlement V2 reports, which are the same reports Amazon uses to calculate your payouts.

So if there’s a variance, the first question should be:

Which Amazon report are you comparing against?

If it’s not the Settlement V2 report, it won’t match.


2️⃣ Comparing LMB vs Sellerboard

If you're comparing Link My Books vs Sellerboard, it’s important to understand:

  • We connect directly to Amazon

  • Sellerboard also connects to Amazon

  • We do not connect to Sellerboard

Because of this:

  • We cannot troubleshoot Sellerboard calculations

  • Sellerboard cannot troubleshoot Link My Books calculations

Both systems may:

  • Categorise fees differently

  • Recognise revenue differently

  • Use different report sources

  • Handle reimbursements, reserves, or deferred transactions differently

If the difference is between LMB and Sellerboard, the place to validate truth is always:

The Amazon Settlement V2 report.


3️⃣ The Correct Amazon Report to Use

To reconcile properly, you must use:

Settlement V2 CSV reports

You can download these from:

Amazon Seller Central → Payments → Payments → All Statements

Download the CSV for the specific payout you're reviewing.

Do not use:

  • Orders reports

  • Date range transaction reports

  • Business reports

  • Inventory reports

They will not reconcile to settlements.


4️⃣ How to Reconcile the Settlement Report Properly

Once you've downloaded the Settlement V2 CSV, follow this process in Excel:

Step 1: Insert a Pivot Table

Open the CSV in Excel and create a Pivot Table.

Step 2: Configure the Pivot

Rows:

  • transaction-type

  • amount-type

  • amount-description

Values:

  • Sum of amount

This will split the settlement into its individual transaction categories.


5️⃣ What You Should See

The pivot will clearly separate:

  • Product sales

  • Refunds

  • FBA fees

  • Referral fees

  • Storage fees

  • Reimbursements

  • Adjustments

  • Reserves

  • Other settlement movements

You can now:

  • Sum all revenue-related rows

  • Sum all expense-related rows

  • Compare those totals directly to the LMB settlement breakdown

They should reconcile.


6️⃣ Still Seeing a Difference?

If there’s still a discrepancy, check:

  • Are you looking at the same settlement date range?

  • Are you including reserves?

  • Are you comparing gross vs net?

  • Are you including reimbursements?

  • Are you comparing by transaction date instead of settlement date?


7️⃣ View the Data Inside Link My Books

You can also validate how LMB has categorised everything:

Go to:

Analytics → Financial Analytics

There you can run a sales channel specific Profit & Loss report.

This shows:

  • Revenue breakdown

  • Fee breakdown

  • Refunds

  • Reimbursements

  • Adjustments

This gives you a clear view of how everything has been classified inside LMB.


Summary

If reconciling:

  1. Always use Settlement V2 CSV reports

  2. Use a Pivot Table structured correctly

  3. Compare settlement-to-settlement

  4. Remember LMB pulls directly from Amazon — not Sellerboard

If you’d like help reviewing a specific settlement, feel free to send us:

  • The settlement ID

  • A screenshot of your pivot table

  • A description of which lines don’t match

We’ll happily walk through it with you 👍

If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].

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