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Adding Missing Currencies to QuickBook

How to resolve the "Add missing currency" error message when sending settlements to QuickBooks.

Rachel Jones avatar
Written by Rachel Jones
Updated yesterday

If you encounter the "Add missing currency" error message on settlements within your Link My Books dashboard, it indicates that the currency of those settlements has not yet been enabled or added in your QuickBooks account. You must add the missing currency to QuickBooks before Link My Books can successfully send these settlements.

This article will guide you through the necessary steps.

What You'll Need

Before you begin, please note that the multi-currency feature is only available with QuickBooks Online Essentials or Plus plans. If you are using a different QuickBooks Online subscription, you may need to upgrade to access this functionality.

Overview of Steps:

  1. Enable the Multi-Currency Feature in QuickBooks.

  2. Add the Specific Missing Currencies in QuickBooks.

  3. Refresh Link My Books' QuickBooks Cache.

Step 1: Enable Multi-Currency in QuickBooks

First, you need to ensure that the multi-currency feature is activated in your QuickBooks Online account.

  1. Log in to your QuickBooks Online account.

  2. Navigate to Settings (⚙️ icon) > Account and Settings (under 'Your Company').

  3. Click on the Advanced tab down the left hand side

  4. In the 'Currency' section, click the pencil icon (✏️) to edit.

  5. Toggle the Multi-currency option to 'On'.

    Screenshot of the "Account and Settings" page in QuickBooks under the "Advanced" tab. The Currency section is highlighted, showing the option to turn on multicurrency. Text explains the implications of enabling multicurrency and includes a checkbox confirming the user understands it cannot be undone. Currency is set to GBP – British Pound Sterling.

Step 2: Add the Specific Missing Currencies in QuickBooks

Once multi-currency is enabled, you can add the specific currencies required for your settlements.

  1. From the 'Currency' section (where you just enabled multi-currency), click the 'Manage Currencies' button. QuickBooks Currency Center

    QuickBooks "Account and Settings" screen under the “Advanced” tab, with the Currency section highlighted. It shows the home currency as British Pound Sterling, and multicurrency is enabled. A “Manage Currencies” link is visible beside the multicurrency status.

  2. On the 'Manage Currencies' page, click the 'Add Currency' button.

    Screenshot of the “Currencies” page in QuickBooks. The home currency is shown as GBP – British Pound Sterling. The list displays exchange rates for USD and EUR, along with the last updated timestamps. A green “Add currency” button in the upper right corner is marked with a red arrow.

  3. Select the missing currency (e.g., SEK, PLN, EUR) from the list and confirm.

Step 3: Refresh Link My Books' QuickBooks Cache

After adding the currency in QuickBooks, you need to inform Link My Books about this change by refreshing its cache.

  1. Switch back to your Link My Books account.

  2. Navigate to Settings > Account Settings

  3. Click the 'Refresh QuickBooks Cache' button.

    "Account Settings" screen showing a connected eBay sales channel and a bookkeeping account integrated with QuickBooks. A dropdown under the “Action” button is expanded, with options to "Refresh QuickBooks Cache" and "Disconnect QuickBooks," and a red arrow pointing to the "Refresh QuickBooks Cache" option.

What to Expect Next

After successfully adding the currency in QuickBooks and refreshing the cache in Link My Books, return to your Link My Books dashboard. The "Add missing currency" error should now be resolved, and you will be able to send those settlements to QuickBooks.

If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].

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