How to check in Xero if you have voided/deleted an invoice from Link My Books
Head to your invoice list and use the Search tab. Ensure you ‘Include Voided and Deleted Invoices’
In QuickBooks, head to Settings - Audit Log - click on All Events - Deleted/Voided Transactions
If the invoice/journal has been voided or deleted, you will need to check the reason for that.
It is possible to unvoid an invoice or journal that has been voided, but you will need to resend it again from Link My Books if you have deleted it.
How do I check if my invoices/journals have been duplicated?
Use the search function with the value of your settlement payout to see if there is more than one in Xero or QuickBooks.
What if I haven't actioned anything in Link My Books?
If you have suddenly seen a large batch of duplicates appear and you know you haven't been in Link My Books, the most common cause is that another user on the Link My Books account has triggered a send. Even if you are the only person who normally uses Link My Books day-to-day, it is worth checking whether anyone else (a colleague, your client, your accountant, or a previous user) still has access to the account.
The usual triggers from another user are:
Performing a bulk rollback and resend. Rolling back and resending a range of settlements is the fastest way to end up with a large batch of duplicates if the original journals were not actually removed from your accounting software first.
Switching on auto-post with a backdated start date. If auto-post is enabled with a start date earlier than today, Link My Books will pick up every settlement on or after that date that is not already marked as sent and post it. If anything in the historical data has shifted (for example a settlement was rolled back at some point), this can result in old settlements being posted again.
How to check who did what:
In Link My Books, go to Settings → Additional Users to see who has access to the account.
If you suspect another user has triggered the duplicates, contact our support team. We can check the audit log on the Link My Books side and confirm exactly which user actioned what, and when.
⚠️ Customers cannot access the Link My Books audit log directly. The audit log is admin-only and shows every send, rollback, refresh, and settings change on the account along with the user who triggered it. If you need to know what happened on the LMB side, please reach out to support and we can pull the relevant entries for you.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].