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Voided or duplicated settlement invoices/journals in Xero/QuickBooks

How to check if you might have voided/deleted or duplicated your invoices from Link My Books

Deborah Convery avatar
Written by Deborah Convery
Updated over 2 weeks ago

How to check in Xero if you have voided/deleted an invoice from Link My Books
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Head to your invoice list and use the Search tab. Ensure you ‘Include Voided and Deleted Invoices’
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A screenshot of an "Invoices" section in a sales overview system. The page displays various filters at the top, including fields for "Enter Number, Reference, Contact or Amount," "Search Within," "Start Date," "End Date," and checkboxes for "Unsent Only" and "Include Deleted & Voided." The "Include Deleted & Voided" checkbox is ticked, and a red arrow points to it. Below the filters is a table with columns for "To," "Date," "Due Date," "Paid," "Due," and "Status." The last visible row in the table shows "Marine Systems" with a "Status" of "Voided," which is highlighted by a red box.

In QuickBooks, head to Settings - Audit Log - click on All Events - Deleted/Voided Transactions
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A screenshot of the "Audit Log" section within an accounting software interface. The page displays filter options at the top for "User" (set to "All Users"), "Date Changed" (set to "Last Financial Year"), and "Events" (set to "Deleted/Voided trans..."). Below the filters, a table is visible with columns for "Date Changed," "User," and "Event." The single entry in the table shows "1 Feb 2023, 2:21 pm Greenwich..." under "Date Changed," and "Deleted Invoice No. 1048 for FDLC Tech Ltd for £25.00" under "Event." On the left sidebar, navigation options like "Clients," "Team," "ProAdvisor," "Work," and "Apps" are visible.

If the invoice/journal has been voided or deleted, you will need to check the reason for that.
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It is possible to unvoid an invoice or journal that has been voided, but you will need to resend it again from Link My Books if you have deleted it.
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How do I check if my invoices/journals have been duplicated?
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Use the search function with the value of your settlement payout to see if there is more than one in Xero or QuickBooks.

If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].

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