FAQ's | Link My Books Help Center

How to reconcile SEK & PLN settlements in Xero

What to do when you receive SEK or PLN settlements in Euros when your home currency is GBP

Written by Rachel Jones
Updated this week

Validation errors: The TaxType code 'OUTPUT2' cannot be used with account code...

What to do if you see this error?

Written by Daniel Little
Updated over a week ago

US Sales Tax - How Link My Books handles this

Written by Daniel Little
Updated over a week ago

What to do when an Amazon payout failed

If you have a settlement to reconcile but no payment into the bank

Written by Daniel Little
Updated over a week ago

Refer a friend and get £50 offer

How the refer a friend offer works

Written by Daniel Little
Updated over a week ago

missingTreeData - what does this error mean?

What to do if you see the error missingTreeData on some of your settlements

Written by Daniel Little
Updated over a week ago

Understanding the Amazon Reserved Balances Account

Written by Daniel Little
Updated over a week ago

Why don't the business reports in seller central match my Link My Books data?

Written by Daniel Little
Updated over a week ago

Small negative settlement balances rolled over by Amazon

Why some negative settlements of less than £/$/€20 get rolled over

Written by Daniel Little
Updated over a week ago

Amazon.nl Netherlands transactions missing from VAT Transactions Report

Netherlands marketplace transactions missing from VAT Transaction Report

Written by Daniel Little
Updated over a week ago

Tax rate FAQ's

Frequently asked questions about tax rates

Written by Daniel Little
Updated over a week ago

COGS FAQ's

Frequently asked questions about how to track cost of goods sold

Written by Daniel Little
Updated over a week ago

Why are some of my settlements showing Awaiting VAT?

What the Awaiting VAT status means

Written by Daniel Little
Updated over a week ago

How to sign up for Link My Books without an existing Google account

Get a free Google Account with your current email address

Written by Daniel Little
Updated over a week ago

How Tracking Codes Work

How to track your Amazon Marketplace data separately

Written by Daniel Little
Updated over a week ago

Backdating the Auto Post Feature to send Historical Settlements Automatically

How to use auto posting to send your historical settlements

Written by Daniel Little
Updated over a week ago

Why are some settlements split into two or more invoices?

Why we split settlements that span multiple months

Written by Daniel Little
Updated over a week ago

How to reconnect a sales channel if it becomes disconnected

How to reconnect Amazon, eBay, Shopify or Etsy when the connection is dropped

Written by Daniel Little
Updated over a week ago

How to open CSV files safely with Microsoft Excel

Useful if you are having issues with bulk uploads for product costs or groups

Written by Daniel Little
Updated over a week ago

How to reconcile foreign currency settlements

Reconciling EUR USD or CAD settlements to GBP amounts

Written by Daniel Little
Updated over a week ago

How to reconcile zero total settlements

What to do when your settlement total is 0

Written by Daniel Little
Updated over a week ago

The API rate limit for your organisation/application pairing has been exceeded

Written by Daniel Little
Updated over a week ago

Xero is disconnected

How to deal with the error message "Xero is not connected"

Written by Daniel Little
Updated over a week ago

Why are some of my settlements being sent as bills instead of invoices to Xero?

Dealing with negative total settlement invoices

Written by Daniel Little
Updated over a week ago

I am getting the error unknown marketplace country

Why some of your settlements might be showing with an exclamation mark with select marketplace

Written by Daniel Little
Updated over a week ago

Some of my settlements are missing

How to get missing settlements to appear in your Link My Books account

Written by Daniel Little
Updated over a week ago

What does Link My Books do?

How Link My Books works

Written by Daniel Little
Updated over a week ago

What data do you import from Amazon?

Written by Daniel Little
Updated over a week ago

What data do you import from Xero/QuickBooks?

Written by Daniel Little
Updated over a week ago

What data do you send to Xero/QuickBooks?

Written by Daniel Little
Updated over a week ago