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FAQ's
FAQ's
30 articles in this collection
Written by
Daniel Little
and
Rachel Jones
How to reconcile SEK & PLN settlements in Xero
What to do when you receive SEK or PLN settlements in Euros when your home currency is GBP
Written by
Rachel Jones
Updated this week
Validation errors: The TaxType code 'OUTPUT2' cannot be used with account code...
What to do if you see this error?
Written by
Daniel Little
Updated over a week ago
US Sales Tax - How Link My Books handles this
Written by
Daniel Little
Updated over a week ago
What to do when an Amazon payout failed
If you have a settlement to reconcile but no payment into the bank
Written by
Daniel Little
Updated over a week ago
Refer a friend and get £50 offer
How the refer a friend offer works
Written by
Daniel Little
Updated over a week ago
missingTreeData - what does this error mean?
What to do if you see the error missingTreeData on some of your settlements
Written by
Daniel Little
Updated over a week ago
Understanding the Amazon Reserved Balances Account
Written by
Daniel Little
Updated over a week ago
Why don't the business reports in seller central match my Link My Books data?
Written by
Daniel Little
Updated over a week ago
Small negative settlement balances rolled over by Amazon
Why some negative settlements of less than £/$/€20 get rolled over
Written by
Daniel Little
Updated over a week ago
Amazon.nl Netherlands transactions missing from VAT Transactions Report
Netherlands marketplace transactions missing from VAT Transaction Report
Written by
Daniel Little
Updated over a week ago
Tax rate FAQ's
Frequently asked questions about tax rates
Written by
Daniel Little
Updated over a week ago
COGS FAQ's
Frequently asked questions about how to track cost of goods sold
Written by
Daniel Little
Updated over a week ago
Why are some of my settlements showing Awaiting VAT?
What the Awaiting VAT status means
Written by
Daniel Little
Updated over a week ago
How to sign up for Link My Books without an existing Google account
Get a free Google Account with your current email address
Written by
Daniel Little
Updated over a week ago
How Tracking Codes Work
How to track your Amazon Marketplace data separately
Written by
Daniel Little
Updated over a week ago
Backdating the Auto Post Feature to send Historical Settlements Automatically
How to use auto posting to send your historical settlements
Written by
Daniel Little
Updated over a week ago
Why are some settlements split into two or more invoices?
Why we split settlements that span multiple months
Written by
Daniel Little
Updated over a week ago
How to reconnect a sales channel if it becomes disconnected
How to reconnect Amazon, eBay, Shopify or Etsy when the connection is dropped
Written by
Daniel Little
Updated over a week ago
How to open CSV files safely with Microsoft Excel
Useful if you are having issues with bulk uploads for product costs or groups
Written by
Daniel Little
Updated over a week ago
How to reconcile foreign currency settlements
Reconciling EUR USD or CAD settlements to GBP amounts
Written by
Daniel Little
Updated over a week ago
How to reconcile zero total settlements
What to do when your settlement total is 0
Written by
Daniel Little
Updated over a week ago
The API rate limit for your organisation/application pairing has been exceeded
Written by
Daniel Little
Updated over a week ago
Xero is disconnected
How to deal with the error message "Xero is not connected"
Written by
Daniel Little
Updated over a week ago
Why are some of my settlements being sent as bills instead of invoices to Xero?
Dealing with negative total settlement invoices
Written by
Daniel Little
Updated over a week ago
I am getting the error unknown marketplace country
Why some of your settlements might be showing with an exclamation mark with select marketplace
Written by
Daniel Little
Updated over a week ago
Some of my settlements are missing
How to get missing settlements to appear in your Link My Books account
Written by
Daniel Little
Updated over a week ago
What does Link My Books do?
How Link My Books works
Written by
Daniel Little
Updated over a week ago
What data do you import from Amazon?
Written by
Daniel Little
Updated over a week ago
What data do you import from Xero/QuickBooks?
Written by
Daniel Little
Updated over a week ago
What data do you send to Xero/QuickBooks?
Written by
Daniel Little
Updated over a week ago