If you encounter an error when attempting to send settlements to Xero, it may be due to a subscription-based limit within your Xero account, or it could be caused by payment issues such as failed transactions or unpaid invoices.
Common Errors When Posting to Xero
While Link My Books allows you to send an unlimited number of settlements across all of our plans, some Xero subscription tiers have strict monthly transaction limits.
Specifically, the Xero Ignite (UK) and Xero Early (US) plans have a monthly limit of: Additionally, the Xero Starter Plan also has strict monthly limits on the number of invoices and bills you can post.
20 invoices
10 bills UK / 5 bills US
Sole Traders in the UK may be on the Xero Simple plan which has a monthly plan limit of 10 invoices
If your business has exceeded these limits for the current month, Xero's system will prevent any additional invoices or bills from being created.
The Solution
If you are on a Xero Ignite or Early plan and have exceeded your monthly limit, you will need to upgrade your Xero subscription to a higher-tier plan. Once upgraded, you will be able to send the remaining settlements for the month without encountering this error. If the error stems from an unpaid invoice, check your payment history and ensure your payment method in Link My Books is up-to-date before retrying.
Troubleshooting Tips for Xero Invoice and Bill Posting
Always ensure your payment information is valid and up-to-date.
Monitor your Xero plan to check for any limitations that could cause disruptions.
If issues persist after following the resolutions above, consider contacting Link My Books support for further assistance.
For more information on Xero's pricing and plan tiers, please visit their official website.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].