Errors & Troubleshooting
Help articles related to Errors & Troubleshooting
By Donna1 author26 articles
- Why is my settlement on hold with "no account or tax rate mapped"?Auto-post holds a settlement when some of its lines have no account or tax rate mapped. Map them in Account & Tax Mappings and the hold lifts by itself.
- Why am I getting a duplicate account error when trying to connect my sales channel?
- WooPayments payout failed with "Settlement Data Discrepancy"Why a WooPayments payout fails when a reserve is held back or released, and how to fix it yourself with an adjustment.
- Why does my WooCommerce settlement say "Needs review"?What a WooCommerce settlement reconciliation gap is, why it happens, and how to resolve it with a self-serve adjustment in Link My Books.
- WooCommerce settlement error: "Payout amount does not match calculated total"What to do when a WooCommerce or Stripe settlement shows a calculated total mismatch error and the audit file fails to download.
- Resolving a "Transaction Limit" Error in XeroWhy you might be unable to send settlements to Xero and how to resolve it.
- I'm getting a business validation errorSteps to resolve the error "Business validation error, the account ______ can’t be used with tax rate ______"
- Why Am I Getting a Tax Code Error When Sending to Xero?What to do if you see this error:
- How do I clear the missingTree error on my settlement?
- Why Is My Settlement Showing a "Missing Tree Data" Error?What to do if you see the error missingTreeData on some of your settlements
- I'm seeing the error message "You are not permitted to access this resource"Please find below the steps on how to resolve this error message.
- How can I troubleshoot and resolve connection issues between Link My Books and Xero?
- Incomplete tax or account codes error on Link My Books
- Invoice due date out of range error on Link My Books
- Duplicate document number error in QuickBooks
- Accounting software subscription ended error on Link My Books
- Debtor account requires a customer error
- Permission error when sending settlement to XeroApplies to error message "You Are Not Permitted to Access This Resource"
- Settlement processing error on Link My Books
- Contact name already assigned error on Link My Books
- API Rate Limit Error on Link My Books - Xero issues
Posting Settlements to Xero or QuickBooks
Articles in this section help resolve errors that occur when sending settlements from Link My Books to your accounting software (Xero or QuickBooks).
- Settlement cannot be posted to a closed accounting periodThis error appears when your accounting software has locked the accounting period, preventing Link My Books from posting transactions dated within that period.
- Account mapping error on Link My BooksFixing Account Code Archived, Account Code Invalid, Missing Accounting Codes and Deleted Account Reference errors when a settlement posts to Xero or QuickBooks
- Tax code mismatch error on Link My Books
- Currency configuration error on Link My BooksFixing "Currency Not Subscribed" and "Currency Not Available" errors in Xero and QuickBooks
- Missing COGS mapping error on Link My Books