If you need to switch your Link My Books connection from one Xero account to a new one, please follow the steps below.
⚠️ Important Note: Once this process is complete, you will not be able to retrieve data from your original Xero connection. Please ensure all necessary information is captured before proceeding.
💡 Seeing error XC-001? This error means your Link My Books account is still connected to a previous Xero organisation. Follow the steps below to switch to your new one.
1. Before You Make the Switch: Preparation
These steps ensure you save any important data and process outstanding settlements before the connection is purged.
Step 1: Process All Settlements Ensure all settlements that need to be sent to your original Xero account have been processed and sent.
Step 2: Download Product Data If you have entered product costs or created product groups, download this information for your records if you wish to re-upload it to the new account.
Step 3: Capture Mapping Settings If you have customised your Accounts and Taxes mapping and have not used the Link My Books defaults, take a screenshot of your mapping page for reference when you set up the new account.
2. The Switching Process
Once you have completed the preparation steps, you can initiate the switch.
Step 4: Contact Support to Unlink the Connection Reach out to our support team to request that we unlink your existing Xero connection so that you can link to your new account. You can do this by:
Using the live chat widget on the bottom right of any page, or
Emailing [email protected] from the email address that is the Link My Books account owner.
If you're already chatting with us, just let us know and we'll get it sorted — no need to send a separate email.
Step 5: Connect Your New Xero Account Once our team has confirmed that the unlinking is complete, you can follow the steps on your screen to connect your new Xero account.
Step 6: Complete The Accounts & Taxes Wizard It is important that you complete the set-up wizard to ensure the new Xero account is correctly configured.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].