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How to void an invoice or bill in Xero

Instructions to remove an invoice or bill in Xero

Daniel Little avatar
Written by Daniel Little
Updated this week

You can use the rollback feature to remove invoices from Xero. The help article linked here provides further information on how to do that.

However if you need to void an invoice or bill in Xero, then the instructions on how to do that are blow.

In the invoice or bill on Xero, select Void from the Invoice Options menu.

Xero invoice screen showing an invoice from Amazon.co.uk. The user is instructed to void the invoice by clicking 'Invoice Options' in the top right and then selecting 'Void' from the dropdown menu. A red arrow and label highlight the 'Void' action

If your entry does not show the Void option in the menu then you must first remove the payment assigned to it.

On the invoice or bill scroll to the bottom and locate the payment and click the payment link:

Xero invoice view showing invoice INV-0071 from Amazon.co.uk, marked as Paid. A red arrow and label direct the user to click the blue payment link located in the payment summary section at the bottom right, showing a payment of £1,262.10 dated 25 Jan 2022

On the payment screen, select Remove & Redo from the Options menu:

Xero payment transaction screen showing details for a payment to Amazon.co.uk related to invoice INV-0071. A red arrow points to the 'Remove & Redo' option under the 'Options' dropdown menu on the right, with accompanying instruction text that reads 'Select Remove & Redo'.

Once you have removed the payment you will be able to void the invoice.

If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].

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