We would typically see this occur if the account configuration hadn't been completed or if you have removed an account previously included in your Link My books setup from your chart of accounts in your bookkeeping platform directly.
Detecting The Missing Information
To confirm the account mappings, head over to the Account & Tax Mappings page from your Link My Books dashboard. Any missing information will be shown as below;
This can happen for various reasons including; not being set up fully at registration, or the account being removed from your Chart of Accounts.
If this is a new issue and you've previously been able to send settlements, you can refer to an earlier settlement to check where these have been posting to previously.
Locating Historic Account Mapping Information
From your dashboard, click the 'Action' menu and select 'View'
This will then give you a full breakdown of where each category has been posted;
Once the account has been re-added to the Account & Tax Mappings page, the settlement will refresh and it will then appear as 'Ready'.
IMPORTANT - Don't change any tax rates on the Account & Taxes Mapping page, if you need to change tax rates use the Accounts & Taxes Wizard instead.
Another potential reason for not being able to send a settlement, is if a bank account hasn't been selected for a specific marketplace.
Head to Accounts & Taxes > QuickBooks Bank Accounts and check for any missing data;
For further guidance on Settlements, see the Navigating the Settlement Dashboard article.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].