If a sales channel becomes disconnected, you’ll see an orange banner at the top of your Settlement Dashboard notifying you of the issue.
To reconnect:
Click the Reconnect link in the banner.
This will guide you through the steps needed to restore the connection and get your account working again.
Alternatively, you can manually check and reconnect via:
Settings > Account Settings
Locate the relevant sales channel
Click the Action dropdown
Select Reconnect
This will re-establish the connection and ensure settlements continue syncing correctly.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].