If a sales channel becomes disconnected, you'll see an orange banner at the top of your Settlement Dashboard notifying you of the issue.
Who gets notified?
When a sales channel disconnects, the account holder (the email address that owns the Link My Books account) will automatically receive an email notification. This email contains a "Complete Setup Now" button that takes them directly to the reconnection flow.
Using Link My Books as an accountant or bookkeeper? If you manage a client's account and the disconnection banner appears, the reconnection must be completed by your client — it requires their sales channel login credentials (e.g. their Amazon, eBay, or Etsy account). Ask your client to log into their Link My Books account and follow the steps below, or forward them the notification email they received.
How to reconnect
To reconnect:
Click the Reconnect link in the orange banner.
This will guide you through the steps needed to restore the connection and get your account working again.
Alternatively, you can manually check and reconnect via:
Settings > Account Settings
Locate the relevant sales channel
Click the Action dropdown
Select Reconnect
This will re-establish the connection and ensure settlements continue syncing correctly. When you reconnect, the system will automatically import historical settlements and transactions, including any that were missed during the disconnection period.
Still showing as disconnected after reconnecting?
If your account still shows as disconnected after completing the steps above, a partial connection may not have been fully cleared. Try the following:
Log in directly to your sales channel (e.g. Amazon Seller Central, eBay, Etsy).
Navigate to its Connected Apps or Linked Apps settings and remove Link My Books from the list.
Wait a few moments for the disconnection to fully process.
Return to Link My Books and go to Settings > Account Settings, then select Reconnect from the Action dropdown.
Removing the connection from the sales channel's side first ensures any stale partial connection is cleared before you re-authorise.
Experiencing repeated disconnections?
If your sales channel keeps disconnecting on a regular basis (e.g. daily or every few days), please contact our support team and leave the channel in its disconnected state so our technical team can investigate the root cause. Reconnecting before the team has a chance to look may clear the evidence needed to diagnose the problem.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].