You may find yourself needing to remove a sales channel from your Link My Books account – perhaps you've stopped selling on that platform, or you need to re-connect it under a different configuration.
This action can be completed by the account owner, or by an Owner or Admin of a team that manages the account, from within your Link My Books via Settings → Account Settings → Danger Zone.
Deleting a sales channel is permanent; this action cannot be undone.
Please ensure you complete the essential steps noted below before deleting.
Before You Delete a Channel: Essential Steps
Before deleting a sales channel from your account, it's crucial to complete these preparatory steps. This ensures all your data is accounted for and accessible.
1. Process All Pending Settlements: Make sure you have sent all outstanding or pending settlements for the sales channel you wish to delete to your accounting software (Xero or QuickBooks). Any settlements not sent before deletion will no longer be accessible via Link My Books.
2. Extract Historical Audit Data: It is highly recommended that you download and extract all relevant audit data reports (e.g., settlement summaries, detailed transaction reports) for the sales channel and any other analytics reports you wish. This ensures you retain a complete historical record for your financial archives, even after the channel is removed from Link My Books.
Disconnecting vs Deleting a Channel — What's the Difference?
Link My Books has two different ways to remove a channel, and they work very differently:
Disconnecting (self-service, via Settings → Account Settings): This unlinks the API connection between Link My Books and the sales platform. New data will stop syncing, but the channel still exists in your Link My Books account with all of the data remaining and is still counted towards your channel band for billing purposes. Your subscription charge will not change.
Deleting (self-service, via Settings → Account Settings → Danger Zone): This permanently removes the channel and all its data from your Link My Books account. Once deleted, the channel is no longer counted towards your channel band, which may allow you to switch to a lower-cost plan.
⚠️ Deleting a channel does not always reduce your bill
Plans are priced by channel band (e.g. 1–2 channels, 3–5 channels), not by the exact number of channels you have. If deleting a channel still leaves you within the same band, your subscription cost will not change.
Worked example: you're on a plan that covers 3–5 channels and you currently have 4 active (Amazon, eBay, Shopify, TikTok). Removing eBay leaves you with 3 channels, which is still inside the same 3–5 band, so the price stays the same. Removing two channels (down to 2 active) would drop you into a 1–2 band and could lower the bill — once the deletions are processed, head to Billing → Plans to switch.
If your goal is purely to lower the bill, please tell us when you contact us and we'll help you check whether deletion will actually achieve that before you commit to losing the data. For more on plan tiers see Managing Your Subscription and Billing.
⚠️ Important: If you want to stop being charged for a channel, disconnecting alone is not enough. You must delete the channel via the process above and then switch your plan to a lower band in Billing → Plans if eligible. Simply disconnecting via Settings will leave the channel on your account and your bill unchanged.
Removing a channel as a team admin (accountants & agencies)
If you manage someone else's account as part of a team — for example an accountant or agency managing client accounts — you no longer need to ask the account owner or contact support to remove a channel. If you're an Owner or Admin of the team that the account belongs to, you can request the removal yourself.
This still permanently deletes the account and all of its data. The same warnings and "Before You Delete" steps above apply — make sure pending settlements are sent and any audit data is exported first.
How it works
In the header, set your team as the active team and switch to the client's account.
Go to Settings → Account Settings and scroll to the Danger Zone.
Click Request removal of this account.
Review what will be deleted, type purge to confirm, and click Send confirmation code.
A 6-digit code is emailed to your own registered email address — enter it.
Click Permanently delete. You'll see a "Removal started" confirmation.
The deletion then runs in the background and takes a few minutes. The account owner is automatically emailed once it completes, and the account's activity log records that you requested the removal.
Who can do this: Team Owners and Admins of the team the account belongs to. Team Members (read-only) can't — they won't see the button. The account's own owner continues to use the standard "Permanently delete this account" option described above.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].