You may find yourself needing to remove a sales channel from your Link My Books account – perhaps you've stopped selling on that platform, or you need to re-connect it under a different configuration.
This action is carried out by the account owner, from within your Link My Books via Settings → Account Settings → Danger Zone.
Deleting a sales channel is permanent; this action cannot be undone.
Please ensure you complete the essential steps noted below before deleting.
⚠️ Can’t see the option to delete a channel?
Removing a sales channel is the account owner’s action. If you’re an Owner or Admin of a team that manages the account, you can request removal of the whole account (see below), but you can’t delete an individual channel from it. Team Members (read-only) see neither.
The Danger Zone belongs to one Link My Books account, and your channels may not all be on the same one. If you can see it for some of your channels but not others, those others sit on a different Link My Books account that you don’t own. It isn’t hidden, and you haven’t scrolled past it — use the account switcher in the header to check which account you’re currently in.
If a channel you need removed sits on an account someone else owns, either that owner deletes it, or ownership is transferred to you first — see Transferring Ownership of a Link My Books Account.
Before You Delete a Channel: Essential Steps
Before deleting a sales channel from your account, it's crucial to complete these preparatory steps. This ensures all your data is accounted for and accessible.
1. Process All Pending Settlements: Make sure you have sent all outstanding or pending settlements for the sales channel you wish to delete to your accounting software (Xero or QuickBooks). Any settlements not sent before deletion will no longer be accessible via Link My Books.
2. Extract Historical Audit Data: It is highly recommended that you download and extract all relevant audit data reports (e.g., settlement summaries, detailed transaction reports) for the sales channel and any other analytics reports you wish. This ensures you retain a complete historical record for your financial archives, even after the channel is removed from Link My Books.
Disconnecting vs Deleting a Channel — What's the Difference?
People often use "disconnect" and "delete" to mean the same thing, but they are two different actions with very different consequences:
Disconnecting (done on the sales channel's own platform, not inside Link My Books): This revokes Link My Books' access to the platform — you do it from inside Amazon, eBay, Shopify and so on, not from within Link My Books. New data will stop syncing, but the channel still exists in your Link My Books account with all of its data remaining, and it is still counted towards your channel band for billing purposes. Your subscription charge will not change. For the per-platform steps, see How to Disconnect a Sales Channel.
Deleting (self-service, via Settings → Account Settings → Danger Zone): This permanently removes the channel and all its data from your Link My Books account. Once deleted, the channel is no longer counted towards your channel band, which may allow you to switch to a lower-cost plan.
⚠️ Deleting a channel can also affect its Xero / QuickBooks connection
If the channel you delete is the only sales channel connected to that Xero or QuickBooks organisation, the accounting connection is removed too. If other channels share the same Xero or QuickBooks organisation, the accounting connection stays in place and those other channels keep working as normal.
⚠️ Deleting a channel does not always reduce your bill
Plans are priced by channel band (e.g. 1–2 channels, 3–5 channels), not by the exact number of channels you have. If deleting a channel still leaves you within the same band, your subscription cost will not change.
Worked example: you're on a plan that covers 3–5 channels and you currently have 4 active (Amazon, eBay, Shopify, TikTok). Removing eBay leaves you with 3 channels, which is still inside the same 3–5 band, so the price stays the same. Removing two channels (down to 2 active) would drop you into a 1–2 band and could lower the bill. This does not happen automatically — your plan stays on its current band, at its current price, until you change it yourself. Once the deletions are processed, go to Billing → Plans and switch down.
If your goal is purely to lower the bill, a human agent on the Link My Books team can help you check whether deletion will actually achieve that before you commit to losing the data. For more on plan tiers see Managing Your Subscription and Billing.
⚠️ Important: If you want to stop being charged for a channel, disconnecting alone is not enough. Revoking Link My Books' access on the platform's own site leaves the channel — and its billing — on your Link My Books account. To stop being charged you must delete the channel via the process above, and then switch your plan to a lower band in Billing → Plans if eligible.
Removing an account as a team admin (accountants & agencies)
If you manage someone else's account as part of a team — for example an accountant or agency managing client accounts — you no longer need to ask the account owner or contact support to remove an account. If you're an Owner or Admin of the team that the account belongs to, you can request the removal yourself.
This still permanently deletes the account and all of its data. The same warnings and "Before You Delete" steps above apply — make sure pending settlements are sent and any audit data is exported first.
How it works
In the header, set your team as the active team and switch to the client's account.
Go to Settings → Account Settings and scroll to the Danger Zone.
Click Request removal of this account.
Review what will be deleted, type purge to confirm, and click Send confirmation code.
A 6-digit code is emailed to your own registered email address — enter it.
Click Permanently delete. You'll see a "Removal started" confirmation.
The deletion then runs in the background and takes a few minutes. The account owner is automatically emailed once it completes, and the account's activity log records that you requested the removal.
Who can do this: Team Owners and Admins of the team the account belongs to. Team Members (read-only) can't — they won't see the button. The account's own owner continues to use the standard "Permanently delete this account" option described above.