This article outlines the steps to close your Link My Books account, with specific guidance for both trial customers and paid subscriber.
When closing your Link My Books account or canceling your subscription, understanding what happens to your account and data is essential. Here's a detailed guide to help you navigate the process.
✅ Already sent us your closure request? If you've already emailed or messaged support with a closure or deletion request, you don't need to do anything else — a human agent will pick it up and confirm back to you. Account closures are processed by the support team and typically completed within 24 hours of the request being actioned.
Subscription and Access Timeline
Requesting Account Closure:
Your subscription will remain active until the next billing date.
After the billing date, your account will transition to read-only mode.
Read-Only Access Period:
You will have 90 days of read-only access following your final billing date.
Permanent Data Deletion:
At the end of the 90-day period, all your data will be permanently deleted from the Link My Books system. Ensure you download or save any important information during the read-only period, such as audit files or transactional data.
During the read-only access period, you can log into your account and review or export data. This 90-day window provides a critical opportunity to ensure all necessary data is saved before permanent deletion.
Closing Your Account: Different Processes
The process for closing your Link My Books account varies depending on whether you are on a trial or a paid subscription.
For Trial Customers
If you are a trial customer and wish to close your account, please contact our support team. You can simply request to close your account. If you also wish to have all your associated data immediately removed from our system, please make sure to include this request in your message, and our team will process it for you.
For Paid Subscribers
If you are a paid subscriber, your Link My Books plan will remain active and fully accessible until the end of your current subscription period (whether monthly or annually).
To begin the cancellation process, contact the support team and provide full details of your account, including linked sales channels. Confirm your cancellation request to ensure it is processed.
To process a cancellation and prevent automatic renewal of your subscription, you must notify our support team before your next renewal date. Your account will then be set to cancel at the end of its current billing cycle.
For Shopify users, it's necessary to cancel the subscription directly via the Shopify admin interface. Locate Link My Books under 'Apps' and uninstall the app - that will automatically cancel your subscription on Shopify.
Closing Multiple Accounts
If you have more than one Link My Books account and would like to close several (or all) of them, you can request this in a single support message. To help our team process your request as quickly as possible, please include the following:
The email addresses associated with each account you want to close.
The sales channel names linked to each account (e.g. "Amazon UK — Shop Name", "Shopify — My Store") so we can confirm the correct accounts.
Whether you want all accounts closed or just specific ones (if you are keeping some accounts active, let us know which ones).
Whether you would like your data purged immediately or if you'd prefer the standard 90-day read-only period.
Each account will follow the same closure timeline described above — subscription remains active until the billing date, then 30 days of read-only access, then permanent deletion. If your accounts are on different billing cycles, they may close at different times.
⚠️ Authorisation requirement: Account closure and data purge requests must come from the Link My Books account owner, not an additional user. If you're an additional user, please ask the account owner to email [email protected] directly, or add them to the Intercom conversation so they can confirm the request.
Data Deletion
Following the cancellation of any Link My Books account (trial or paid subscription):
Your account data is automatically deleted from our systems 90 days after your subscription end date. This grace period allows for any final data retrieval or reconsideration.
If you prefer to have your data removed sooner than the standard 90-day period, please submit a specific request to our support team, and they will arrange for expedited deletion.
During the read-only period, users are strongly encouraged to back up important data, such as audit logs and transactional details, as this data will no longer be retrievable after permanent deletion.
Consider extended implications, particularly if your account is linked with other financial platforms.
Exceptions and Inactive Accounts
Occasionally, inactive accounts may receive deletion notices if they do not access an active sales channel. To prevent this, you must log in within the notified period and link with at least one active sales channel.
Returning to Link My Books After Deletion
If your data has been deleted and you decide to return to Link My Books, note that you will need to create a new account. Unfortunately, previously deleted data cannot be recovered.
If you canceled through Shopify, you can simply re-install the app on Shopify to re-start your subscription.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].