This article outlines the steps to close your Link My Books account, with specific guidance for both trial customers and paid subscriber.
When closing your Link My Books account or canceling your subscription, understanding what happens to your account and data is essential. Here's a detailed guide to help you navigate the process.
✅ Already sent us your closure request? If you've already emailed or messaged support with a closure or deletion request, you don't need to do anything else — a human agent will pick it up and confirm back to you. Account closures are processed by the support team and typically completed within 24 hours of the request being actioned.
🛑 Selling on eBay with seller-initiated (early) payouts? Read this before requesting closure.
If your eBay payouts are set to seller-initiated / early withdrawal rather than scheduled, you need to take action before closing your Link My Books account, otherwise the transaction data for your unpaid-out balance cannot be recovered later.
What to do:
In your eBay Seller Hub, switch your payout schedule from seller-initiated (early) to scheduled payouts.
Wait for at least one full scheduled payout to complete and import into Link My Books.
Send the resulting settlement to Xero or QuickBooks so the historical balance is reconciled.
Then request your account closure with the support team.
Once an account is closed, eBay seller-initiated payout data that has not yet been settled into a scheduled payout cannot be retrieved by Link My Books. If you have already closed and need historical data, contact support — but recovery is not always possible.
⚠️ My account has "disappeared" — is it deleted?
Before assuming an account has been deleted, check these possibilities first:
Different login email. Your account may be under a different email address than the one you're currently logged in with. If you've ever changed your login email, or if the account was originally set up by a colleague, the "missing" account may still exist under that other login. Contact support with both email addresses and we can check.
Shopify re-install created a duplicate. If you recently re-installed the Link My Books Shopify app, this can sometimes create a new inactive account rather than reconnecting your existing one. The original account is still there — we just need to purge the inactive duplicate so you can reconnect cleanly.
Sales channel disconnected. If only one business/channel has disappeared from your dropdown but other accounts are still visible, the channel may have been disconnected rather than the whole account deleted. See How to Reconnect a Disconnected Sales Channel.
True deletion. Accounts are only permanently deleted 90 days after subscription cancellation. If you haven't cancelled, your data is still there — contact support and we'll investigate.
If none of the above fits, please contact support with as much detail as you can (original login email, company name, when you last saw the account) and we'll investigate on our side.
Subscription and Access Timeline
Requesting Account Closure:
Your subscription will remain active until the next billing date.
After the billing date, your account will transition to read-only mode.
Read-Only Access Period:
You will have 90 days of read-only access following your final billing date.
Permanent Data Deletion:
At the end of the 90-day period, all your data will be permanently deleted from the Link My Books system. Ensure you download or save any important information during the read-only period, such as audit files or transactional data.
During the read-only access period, you can log into your account and review or export data. This 90-day window provides a critical opportunity to ensure all necessary data is saved before permanent deletion.
Closing Your Account: Different Processes
The process for closing your Link My Books account varies depending on whether you are on a trial or a paid subscription.
For Trial Customers
If you are a trial customer and wish to close your account, you can simply let your trial run its course and expire. Data is then removed in due course in line with our terms. If you wish to have all your associated data immediately removed from our system, please contact our support team and we will process that request for you.
For Paid Subscribers
If you are a paid subscriber, your Link My Books plan will remain active and fully accessible until the end of your current subscription period (whether monthly or annually).
To begin the cancellation process, contact the support team and provide full details of your account, including linked sales channels. Confirm your cancellation request to ensure it is processed.
To process a cancellation and prevent automatic renewal of your subscription, you must notify our support team before your next renewal date. Your account will then be set to cancel at the end of its current billing cycle.
For Shopify users, it's necessary to cancel the subscription directly via the Shopify admin interface. Locate Link My Books under 'Apps' and uninstall the app - that will automatically cancel your subscription on Shopify.
Closing Multiple Accounts
If you have more than one Link My Books account under different email addresses, then please follow the cancellation process above by contacting us from the owner email address of each account to request cancellation. Any changes to billing or cancellations must come from the owner email address of that specific subscription account as noted below.
Each account will follow the same closure timeline described above — subscription remains active until the billing date, then 90 days of read-only access, then permanent deletion. If your accounts are on different billing cycles, they may close at different times.
⚠️ Authorisation requirement: Account closure and data purge requests must come from the Link My Books account owner, not an additional user. If you're an additional user, please ask the account owner to email [email protected] directly, or add them to the Intercom conversation so they can confirm the request.
Data Deletion
Following the cancellation of any Link My Books account (trial or paid subscription):
Your account data is automatically deleted from our systems 90 days after your subscription end date. This grace period allows for any final data retrieval or reconsideration.
If you prefer to have your data removed sooner than the standard 90-day period, please submit a specific request to our support team, and they will arrange for expedited deletion.
During the read-only period, users are strongly encouraged to back up important data, such as audit logs and transactional details, as this data will no longer be retrievable after permanent deletion.
Consider extended implications, particularly if your account is linked with other financial platforms.
Exceptions and Inactive Accounts
Occasionally, inactive accounts may receive deletion notices if they do not access an active sales channel. To prevent this, you must log in within the notified period and link with at least one active sales channel.
Returning to Link My Books After Deletion
If your data has been deleted and you decide to return to Link My Books, note that you will need to create a new account. Unfortunately, previously deleted data cannot be recovered.
If you canceled through Shopify, you can simply re-install the app on Shopify to re-start your subscription.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].