This article outlines the steps to close your Link My Books account, with specific guidance for both trial customers and paid subscribers.
When closing your Link My Books account or canceling your subscription, understanding what happens to your account and data is essential. Here's a detailed guide to help you navigate the process.
🛑 Export everything you need before you cancel.
Once your account moves to read-only you can still log in and view your data, but you will not be able to download or export any of it. Take your audit files, settlement CSVs and any transactional data you need before your final billing date — or, if you are on a trial, before your trial expires.
✅ Already sent us your closure request? If you've already emailed or messaged support with a closure or deletion request, you don't need to do anything else — a human agent will pick it up and confirm back to you. Account closures are processed by the support team and typically completed within 24 hours of the request being actioned.
🛑 Selling on eBay with seller-initiated (early) payouts? Read this before requesting closure.
If your eBay payouts are set to seller-initiated / early withdrawal rather than scheduled, you need to take action before closing your Link My Books account, otherwise the transaction data for your unpaid-out balance cannot be recovered later.
What to do:
In your eBay Seller Hub, switch your payout schedule from seller-initiated (early) to scheduled payouts.
Wait for at least one full scheduled payout to complete and import into Link My Books.
Send the resulting settlement to Xero or QuickBooks so the historical balance is reconciled.
Then request your account closure with the support team.
Once an account is closed, eBay seller-initiated payout data that has not yet been settled into a scheduled payout cannot be retrieved by Link My Books. If you have already closed and need historical data, contact support — but recovery is not always possible.
⚠️ My account has "disappeared" — is it deleted?
Before assuming an account has been deleted, check these possibilities first:
Different login email. Your account may be under a different email address than the one you're currently logged in with. If you've ever changed your login email, or if the account was originally set up by a colleague, the "missing" account may still exist under that other login. Contact support with both email addresses and we can check.
Shopify re-install created a duplicate. If you recently re-installed the Link My Books Shopify app, this can sometimes create a new inactive account rather than reconnecting your existing one. The original account is still there — we just need to purge the inactive duplicate so you can reconnect cleanly.
Sales channel disconnected. If only one business/channel has disappeared from your dropdown but other accounts are still visible, the channel may have been disconnected rather than the whole account deleted. See How to Reconnect a Disconnected Sales Channel.
True deletion. Accounts are only permanently deleted 90 days after subscription cancellation or trial expiry. If you haven't cancelled, your data is still there — contact support and we'll investigate.
If none of the above fits, please contact support with as much detail as you can (original login email, company name, when you last saw the account) and we'll investigate on our side.
Subscription and Access Timeline
Requesting Account Closure:
Your subscription will remain active until the next billing date.
After the billing date, your account will transition to read-only mode.
Read-Only Access Period:
You will have 90 days of read-only access following your final billing date, or following your trial expiry if you were on a trial.
Read-only means exactly that: you can log in and view your data, but you cannot download it, export it, or change anything.
Permanent Data Deletion:
At the end of the 90-day period, all your data will be permanently deleted from the Link My Books system. Because you cannot export once read-only mode has started, download anything you need — audit files, settlement CSVs, transactional data — before your account becomes read-only.
During the read-only access period you can log into your account and view your data, but you cannot download or export it and you cannot send or change anything. The 90 days are there so you can still check your figures and reconsider — not to retrieve your data. Make sure anything you need is saved before the period begins.
Closing Your Account: Different Processes
The process for closing your Link My Books account varies depending on whether you are on a trial or a paid subscription.
For Trial Customers
If you are a trial customer and wish to close your account, you can simply let your trial run its course and expire — the free trial ends on its own and there is nothing to cancel.
Your account then moves to 90 days of read-only access, exactly as a cancelled paid subscription does. You can log in and view your data during that time, but you cannot download or export it. After those 90 days, your account and all of its data are permanently deleted.
So if there is anything you want to keep, export it before your trial expires. If you would rather have all your associated data removed from our system immediately, please contact our support team and we will process that request for you.
For Paid Subscribers
If you are a paid subscriber, your Link My Books plan will remain active and fully accessible until the end of your current subscription period (whether monthly or annually).
To begin the cancellation process, contact the support team and provide full details of your account, including linked sales channels. Confirm your cancellation request to ensure it is processed.
To process a cancellation and prevent automatic renewal of your subscription, you must notify our support team before your next renewal date. Your account will then be set to cancel at the end of its current billing cycle.
For Shopify users, it's necessary to cancel the subscription directly via the Shopify admin interface. Locate Link My Books under 'Apps' and uninstall the app - that will automatically cancel your subscription on Shopify.
Closing Multiple Accounts
If you have more than one Link My Books account under different email addresses, then please follow the cancellation process above by contacting us from the owner email address of each account to request cancellation. Any changes to billing or cancellations must come from the owner email address of that specific subscription account as noted below.
Each account will follow the same closure timeline described above — subscription remains active until the billing date, then 90 days of read-only access, then permanent deletion. If your accounts are on different billing cycles, they may close at different times.
⚠️ Authorisation requirement: Account closure and data purge requests must come from the Link My Books account owner, not an additional user. If you're an additional user, please ask the account owner to email [email protected] directly, or add them to the Intercom conversation so they can confirm the request.
Data Deletion
Following the cancellation of any Link My Books account (trial or paid subscription):
Your account data is automatically deleted from our systems 90 days after your subscription end date, or 90 days after your trial expires. This grace period is there so you can still view your figures and reconsider — it does not let you export your data.
If you prefer to have your data removed sooner than the standard 90-day period, please submit a specific request to our support team, and they will arrange for expedited deletion.
Back up important data, such as audit logs and transactional details, before the read-only period begins. Once it has started the data can be viewed but not exported, and after permanent deletion it is gone entirely.
Consider extended implications, particularly if your account is linked with other financial platforms.
Exceptions and Inactive Accounts
Occasionally, inactive accounts may receive deletion notices if they do not access an active sales channel. To prevent this, you must log in within the notified period and link with at least one active sales channel.
Returning to Link My Books After Deletion
If your data has been deleted and you decide to return to Link My Books, note that you will need to create a new account. Unfortunately, previously deleted data cannot be recovered.
If you canceled through Shopify, you can simply re-install the app on Shopify to re-start your subscription.