What this error means
You may see the errors:
Currency Not Subscribed
Currency Not Available
This error appears when Link My Books tries to send a settlement in a currency that is not enabled or supported in your accounting platform.
Your accounting software must allow transactions in that currency before Link My Books can create the settlement.
Why this happens
Common reasons include:
The currency used in the settlement is not enabled in Xero or QuickBooks
Your Xero subscription does not support multi-currency
The transaction contains multiple foreign currencies, which QuickBooks does not allow
Because the accounting platform cannot process the currency used in the transaction, the settlement is rejected.
How to resolve it
If you use Xero
Link My Books can add the currency for you, as long as multi-currency is enabled in your Xero organisation.
On the settlement row, click Action and choose Add currency to Xero.
Send the settlement again.
If that does not clear the error, multi-currency is not enabled on your Xero organisation. Multi-currency is not included on every Xero plan, so check your own plan first — see Can I send foreign currency settlements without a multi-currency plan? for what to do if it is not included.
Once multi-currency is enabled, you can either use Add currency to Xero again, or add the currency yourself in Xero under Settings → General Settings → Currencies → Add Currency, then send the settlement again.
If you use QuickBooks
Link My Books cannot add a currency to QuickBooks for you — you need to enable it yourself.
In QuickBooks, go to Settings (gear icon) → Account and Settings → Advanced and turn on Multicurrency. Note that this cannot be undone once enabled.
Go to Settings → Currencies and add the currency shown in the error.
Back in Link My Books, click Action on the settlement and select Add Missing Currency or Retry.
Multicurrency is available on QuickBooks Online Plus and Advanced. It is not available on Simple Start or Essentials.
When to contact Link My Books support
Email [email protected] if:
the currency is already enabled but the error still appears
the settlement currency matches your accounting base currency
posting continues to fail after enabling the currency
Please include:
the exact error message
a screenshot of your Accounting & Taxes settings in Link My Books
a brief description of what you were trying to do when the error appeared
These help our team to investigate more quickly.