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How to Reconnect a Disconnected Sales Channel

How to reconnect a sales channel when the connection has dropped

Daniel Little avatar
Written by Daniel Little
Updated this week

If a sales channel becomes disconnected, you’ll see an orange banner at the top of your Settlement Dashboard notifying you of the issue.

A screenshot of the "Settlements" page in the "LINK MY BOOKS" application.  At the very top, an orange banner displays an alert: "Your US amazon account is disconnected. - Please click here to re-connect it." A red arrow points from the right towards the "Please click here to re-connect it." text.  Below the banner, the main navigation bar shows "LINK MY BOOKS" logo and menu items like "Settlements," "Analytics," "Accounts & Taxes," "Inventory," and "Settings." On the right side of the navigation, there is an Amazon logo with "AMAZON NORTH AMERICA" text and a hamburger menu icon.  The "Settlements" section title is visible with a search icon and several toggle switches: "SHOW HIDDEN ONLY," "SHOW UNSENT ONLY," and "SHOW COGS STATUS SEPARATELY," all of which are currently off.  Below the toggles, there's a helpful tip: "For bulk selection, hold / CTRL. key and select settlements." A download icon is visible in the bottom right of this section.

To reconnect:

  1. Click the Reconnect link in the banner.
    This will guide you through the steps needed to restore the connection and get your account working again.

Alternatively, you can manually check and reconnect via:

Settings > Account Settings

  1. Locate the relevant sales channel

  2. Click the Action dropdown

  3. Select Reconnect

A cropped screenshot of a financial dashboard, likely displaying a list of settlements.  The image focuses on a single settlement entry, showing:  Status: "Sent on September 21, 2024" with a checkmark.  To the right of the status, there's an "ACTION" button and an adjacent dropdown arrow.  A dropdown menu is open, originating from the dropdown arrow, displaying the following options:  "View" (with a magnifying glass icon)  "Refresh" (with a refresh icon)  "Hide" (with an eye-slash icon)  "Rollback" (with a curved arrow icon, highlighted with a red box).  A red arrow points from the right edge of the screenshot towards the dropdown arrow, indicating that the dropdown menu is associated with that button.  Partial information from other settlement entries is visible above and below this one, showing similar "Status" (e.g., "Sent on September 15, 2024", "Sent on September 14, 2024").

This will re-establish the connection and ensure settlements continue syncing correctly.

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