Troubleshooting Errors
How to resolve common issues with our Amazon to Xero integration
By Rachel and 4 others5 authors13 articles
- What does "Needs User Action" mean on my Amazon settlement?How to fix Amazon settlements showing a "Needs User Action" status by requesting the report from Amazon Seller Central
- Understanding Settlement StatusesA guide to all settlement statuses on your Settlements Dashboard — what each one means, why it appears, and what to do next
- Identifying and Correcting Discrepancies in your Reserved Balance AccountWhat to do if your reserved balances account isn't reconciling
- Some of my products are missing namesWhy some SKUs show the SKU as the product name
- Why are some of my settlements showing Awaiting VAT?Why am I unable to send Awaiting VAT settlements?
- What to do when an Amazon payout failedIf you have a settlement to reconcile but no payment into the bank
- Small negative settlement balances rolled over by AmazonWhy some negative settlements with a value of less than £/$/€20 get rolled over
- I am getting the error unknown marketplace countryWhy some of your Amazon settlements might be showing with an exclamation mark with select marketplace
- How to reconcile SEK & PLN settlements in XeroWhat to do when you receive SEK or PLN settlements in Euros when your home currency is GBP
- Some of my Amazon settlements are missingWhat to do if Amazon settlements are missing from your Link My Books account
- Why Does My Amazon Settlement Total Not Match?When the Amazon settlement file is missing data, what to do
- How to fix mismatched region errors for Amazon settlementsTroubleshoot and fix Amazon settlement errors caused by regional mismatches between your Seller Central and Link My Books accounts
- Why does my Amazon settlement say "Needs review"?What an Amazon totals review mismatch is, why it happens, and how to resolve small differences yourself with a self-serve adjustment.