Troubleshooting Errors
How to resolve common issues with our Amazon to Xero integration
By Donna and 3 others4 authors15 articles
- What does "Needs User Action" mean on my Amazon settlement?How to fix Amazon settlements showing a "Needs User Action" status by requesting the report from Amazon Seller Central
- Amazon is removing a settlement report on 11 November 2026. Do I need to do anything?No. Link My Books doesn't use the Amazon settlement reports being removed on 11 November 2026.
- Amazon Advertising Costs: why ad spend appears on your settlement and on your bank statementWhat the "Cost of Advertising" line on an Amazon settlement is, why you may also see Amazon Advertising charges on your bank or card, and how to reconcile both without…
- Understanding Settlement StatusesA guide to all settlement statuses on your Settlements Dashboard — what each one means, why it appears, and what to do next
- Identifying and Correcting Discrepancies in your Reserved Balance AccountWhat to do if your reserved balances account isn't reconciling
- Some of my products are missing namesWhy some SKUs show the SKU as the product name
- Why are some of my settlements showing Awaiting VAT?Why am I unable to send Awaiting VAT settlements?
- What to do when an Amazon payout failedIf you have a settlement to reconcile but no payment into the bank
- Small negative settlement balances rolled over by AmazonWhy some negative settlements with a value of less than £/$/€20 get rolled over
- I am getting the error unknown marketplace countryWhy some of your Amazon settlements might be showing with an exclamation mark with select marketplace
- How to reconcile SEK & PLN settlements in XeroWhat to do when you receive SEK or PLN settlements in Euros when your home currency is GBP
- Some of my Amazon settlements are missingWhat to do if Amazon settlements are missing from your Link My Books account
- Why Does My Amazon Settlement Total Not Match?When the Amazon settlement file is missing data, what to do
- How to fix mismatched region errors for Amazon settlementsTroubleshoot and fix Amazon settlement errors caused by regional mismatches between your Seller Central and Link My Books accounts
- Why does my Amazon settlement say "Needs review"?What an Amazon totals review mismatch is, why it happens, and how to resolve small differences yourself with a self-serve adjustment.