What happens if I exceed my monthly order limit on Link My Books, and how do I upgrade my plan?
When using Link My Books, your chosen subscription plan includes a specific monthly order limit.
Exceeding this limit can disrupt your service; however, the platform automatically upgrades your plan to accommodate higher order volumes.
Below, we outline what exceeding your limit means, how the system alerts you, and how we adjust your subscription to meet your business needs.
Understanding Your Plan Limits
Each Link My Books subscription plan comes with a defined maximum number of orders it covers monthly. For example, the Starter 100 Lite plan supports up to 100 orders per month.
Monitoring Your Order Count
Link My Books looks at your order volume in two ways:
Your average monthly orders over the last 12 months
Your rolling order count in the last 30 days
This means your plan is always based on whichever figure is more favourable to you.
If your order count exceeds your current subscription plan's limit, the system will actively notify you.
Requesting Your Order Count Data
If you'd like to see your actual 12-month order count, our support team can provide this on request — simply reach out to [email protected].
Please note that a breakdown of order counts by individual sales channel is not currently available. If this is something you'd find useful, you're welcome to submit a feature request at linkmybooks.com/feature-requests.
Upgrading to a Higher Plan
If you exceed your plan's order limit, here's what happens:
You'll receive a first email notification letting you know your order count has exceeded your plan limit.
A second email is sent the day before your plan is upgraded.
7 days after the first email, your plan will be automatically upgraded to the next tier.
You'll be charged a pro-rata amount for the upgrade — this covers the cost difference from the upgrade date until your next billing date.
Note: You can always check your rolling 30 day order count from your Billing page. You must be the account/subscription owner to see the Billing information.
Go to the account dropdown on your dashboard and choose Billing.
The 'Plans' tab will show your order count and most appropriate plan.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].