If you signed up for Link My Books through the Shopify App Store, your subscription is billed by Shopify and not directly by Link My Books. That means the way you stop your billing, and the way any refund request is processed, is a little different to customers who subscribe directly through our website.
This article walks you through exactly what to do.
💡 Not sure how you're billed? If you signed up by installing Link My Books from inside your Shopify admin (under Apps), you're on Shopify Billing. If you signed up directly on linkmybooks.com and entered your card details with us, you're on direct Link My Books billing and should follow our standard account closure process instead.
How to Stop the Billing
To stop Shopify Billing for Link My Books, you need to uninstall the Link My Books app from your Shopify store. Uninstalling the app is what tells Shopify to end the recurring charge. We cannot stop the billing for you from our side because Shopify, not Link My Books, controls the billing.
To uninstall the app:
Log in to your Shopify admin.
Go to Apps in the left hand menu.
Find Link My Books in your list of installed apps.
Click the three dots (or Uninstall button) next to the app and confirm the uninstall.
Once the app is uninstalled, Shopify will stop taking any further payments for your Link My Books subscription. You can find Shopify's own documentation on app charges here.
⚠️ Important: Uninstalling is the only way to stop a Shopify billed subscription. Disconnecting the sales channel inside Link My Books, or simply stopping using the app, will not stop Shopify from taking the next payment. The app must be uninstalled from Shopify.
What Happens to Your Link My Books Account
When you uninstall the app, the subscription is cancelled on the Shopify side and your Link My Books account will transition to read only mode at the end of your current billing period. You will then have 90 days of read only access to log in, review, and export any data you need before your account data is permanently deleted.
If you would like your data removed sooner than the standard 90 day period, please email [email protected] from the account owner's email address and we will arrange an earlier deletion.
You can find full detail on the closure timeline in our main How to Close Your Link My Books Account article.
How to Request a Refund for Shopify Billed Charges
If you would like to request a refund for any Link My Books charges that were taken through Shopify Billing, that request must be made to Shopify, not to Link My Books. This is because the payment was taken by Shopify, the funds were received by Shopify, and Shopify is the party that holds your payment details.
To request a refund:
Go to Shopify Help Centre or contact Shopify Support from inside your Shopify admin.
Explain which charge you would like refunded and the date it was taken.
Reference Shopify's own guidance on app charges if helpful.
If Shopify Support Tells You "the App Developer Must Process the Refund"
Occasionally a Shopify support advisor will reply by saying that app refunds have to be handled by the app developer, and they may link you to Shopify's developer documentation on refunding app charges.
Please ask Shopify to refer this to a manager. The reason is simple: while app developers can initiate a refund through Shopify's billing API, they can only do so for a charge that is still within Shopify's billing system. Link My Books does not hold your card or payment details. We never see them. So any refund has to be processed by Shopify, either directly or by Shopify's billing team actioning it on our behalf.
⚠️ If you're going back and forth with Shopify support on this: Please forward the conversation to us at [email protected]. We can contact Shopify directly from our partner dashboard and help move things along. We know this can be frustrating and we are happy to help resolve it for you.
Why Link My Books Cannot Refund a Shopify Billed Charge Directly
When you subscribe through the Shopify App Store, the payment relationship is between you and Shopify. Shopify charges you, takes the money, and later remits our share to us after deducting their own fees. At no point do we hold your card details, and we do not see the individual payment in our payment processor in the same way we would for a direct subscription.
For that reason, we cannot:
View, update, or remove your payment method for a Shopify billed subscription.
Cancel the recurring charge from our side (only uninstalling the app from your Shopify admin will do this).
Refund a Shopify billed payment directly back to your card.
All of those actions sit with Shopify, because Shopify is the billing provider.
Returning to Link My Books Later
If you change your mind and decide to come back to Link My Books in future, that's easy. You can simply re install the Link My Books app from the Shopify App Store and your subscription will start again. Please note that if more than 90 days have passed since your account went into read only mode, your previous data will have been permanently deleted and you would be starting with a fresh account.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].