Issue
When settlements appear with an "unknown" marketplace, it means we were unable to detect which marketplace the settlements belong to.
Amazon settlements don't actually tell us which marketplace they came from so we have to look inside the settlement report to see if there are any transactions which have the marketplace showing.
Settlements showing as "select marketplace" don't have any lines that contain the marketplace info and therefore they fail to process.
How to resolve these settlements
Effected settlements will show a "Select Marketplace" button instead of the marketplace name. All you need to do is:
Check on Seller Central which marketplace the settlement is from using the amount.
Click the Select Marketplace button for the settlement on the dashboard in Link My Books.
Select the correct marketplace from the dropdown.
In Amazon Seller Central you will need to switch between the different Amazon marketplaces using the marketplace selector at the top of Seller Central.
Then navigate to the Reports > Payments page.
On that page navigate to the All Statements tab.
Then look to see if the settlement amount/date showing in Link My Books is showing in the list of settlements from that marketplace.
If not then switch to another marketplace and try again. Eventually, you will find the marketplace that the settlement came from and you can then select it on the dashboard in Link My Books.
This will then allow us to process these settlements to your accounts & tax rate preferences.
Is there a quicker alternative?
If you are using our default accounts and tax rates, then you could simply choose any marketplace from the dropdown (except Amazon.co.uk).
Since these settlements do not contain any sales or refunds and instead, only fees or reserved balances, the tax treatment of them is the same regardless of the marketplace.
This will mean that the settlement will potentially show the wrong marketplace in your bookkeeping system but again, since there are no sales or refunds and only fees - this should not really matter.
My settlement has sales but is still showing the wrong marketplace (e.g. "com" instead of UK, DE or FR)
This is a different issue to the "Select Marketplace" scenario above. If your settlement contains real sales and refunds but is displaying the wrong marketplace flag — for example, showing "com" (US) instead of the UK, DE or FR flag — this is a display bug that cannot be fixed from within the app.
If you see this issue, please contact our support team. We can reload the affected settlement on our end, which will cause the correct marketplace to display. You do not need to do anything else — the underlying settlement data and bookkeeping entries are not affected by this display issue.
⚠️ Do not try to add a new region connection to fix this. If the settlement is showing a US flag but your sales are actually from the UK or EU, do not attempt to add a new Amazon EU or UK connection in Link My Books — this can result in a duplicate account error. The issue is a marketplace detection problem on the existing settlement, not a missing connection. Contact support and we will resolve it for you.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].