What is Shop Cash?
Shop Cash is a reward available to some Shop customers with billing addresses in the United States. These customers can earn Shop Cash on eligible orders paid for using Shop Pay. Customers can then redeem their Shop Cash either in the Shop app on a mobile device or on Shop on the web. Learn more about Shop Cash.
Get paid with Shop Cash
When a customer uses Shop Cash towards an order, their Shop Cash is applied first, and any remaining balance is paid for with Shop Pay.
Shopify funds Shop Cash, and there's no additional cost to you to accept Shop Cash beyond the Shopify Payments payout fees that are deducted from your payout.
Shop Cash also appears as a payment method in your Shopify analytics, as part of your finance reports.
How Link My Books handles Shop Cash
When an order contains a Shop Cash transaction, the part of the order paid with Shop Cash is accounted for via the Shop Cash gateway summary entry, in the same way that any other payment gateway orders are handled, such as PayPal, Klarna, Clearpay etc.
Here is an example of a Shop Cash gateway summary entry:
In this case $10.00 was the amount paid via Shop Cash, Link My Books has accurately accounted for the sales principal and shipping to the correct sales and shipping accounts and then allocated the Shop Cash credit to the Shopify Fees account.
Then in the Shopify Payments payout (where Shopify credit you for any Shop Cash credits) Link My Books has allocated the Shop Cash credit amount minus Shopify's processing fee of $0.29 to the Shopify Fees account too:
This results in:
Sales Principal of $7.57 allocated to Shopify Sales account
Shipping of $2.43 allocated to Shopify Shipping account
Shop Cash Credit of -$10.00 allocated to Shopify Fees account
Shop Cash Credit of $9.71 allocated to Shopify Fees account
In your Profit & Loss Report you would then see:
Revenue
Sales: $7.57
Shipping: $2.43
Expenses
Fees: $0.29
In conclusion, everything has been accounted for accurately. Since the Shop Cash gateway summary entry has a total of $0.00 it will be reconciled automatically once sent to your bookkeeping platform.
The Shopify Payments entry will match exactly the deposit you received into the bank from Shopify and therefore will reconcile in one click once sent to your bookkeeping platform.
Why this looks different to Shopify's own reports
A common reconciliation question is: "Shopify's finance reports show Shop Cash as turnover, but Link My Books has it under Shopify Fees as a credit. Which is right?"
Both are right — they're just describing the same thing from two different angles.
What you're looking at | How it shows Shop Cash | Why |
Shopify finance reports / analytics | Listed as a payment method under turnover, alongside Shop Pay, Klarna, Clearpay etc. | Shopify is showing you how the customer paid for the order. Shop Cash is just one of the payment methods that contributed. |
Link My Books settlement entries | Net-zero gateway summary entry; the Shop Cash credit is allocated to the Shopify Fees account and reversed when Shopify funds it. | Link My Books is producing accounting entries that match the cash that actually hits your bank. Shopify funds Shop Cash, so from your bookkeeping point of view it behaves like a discount-then-reimbursement, not like a separate stream of revenue. |
In other words, the order-level sales revenue is the same number in both views — Shopify just chooses to itemise the Shop Cash portion under turnover for analytics reasons, while Link My Books nets it out so that when Shopify reimburses you, your books reconcile in one click against the actual deposit.
✅ Quick reconciliation check: add the Shop Cash credit on the gateway summary entry to the Shop Cash credit on the Shopify Payments payout — they should net to your processing fee on that portion (around $0.29 per $10 in the example above). If they net to zero or close to zero, everything is working as expected.
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