⚠️ First, check your subscription is active and your Amazon account is connected.
An expired trial, an inactive subscription or a disconnected Amazon channel will stop VAT and settlement reports from processing.
If you notice an orange banner across the top of your settlement dashboard indicating that your free trial has expired, your subscription has lapsed or your Amazon account is disconnected then your data will not process. Please use the link there to head to your billing page to set up or reactivate your subscription, or the account settings page to reconnect Amazon. Once that has resolved then your VAT reports and settlement payout reports will start processing.
Why are some of my settlements showing "Awaiting VAT"?
If you have a European Amazon seller account connected to Link My Books, you may notice that some settlements display the status "Awaiting VAT."
This is completely normal, it simply means that the VAT data we require from Amazon isn't available yet.
Why does Link My Books need VAT data?
We use VAT data to accurately group and categorise your sales revenue. This ensures that your VAT reporting is correct.
Without this data, there's a risk of over-reporting VAT, for example, applying 20% VAT to sales that may be:
Exports, which are zero-rated
Sales where Amazon has collected and remitted VAT directly to HMRC, which you don't need to report the VAT for
When does Amazon provide VAT data?
VAT data is usually available either:
2 to 4 days after the settlement end date (if you use Amazon's VAT Calculation Service), or
By the 5th of the following month (if the VAT Calculation Service is not enabled)
Note: The timeline depends on your VAT Calculation Service settings in Amazon.
Note: If you have MFN orders in your settlement, these orders will be processed on the next tax run (5th of the following month) when the full VAT Transaction Report becomes available. By the 7th they should have processed and be ready on your dashboard. If your settlement is still showing as "Awaiting VAT" after the 7th of the following month for settlements including MFN orders, then a human agent on the Link My Books team can look into it for you.
High-volume accounts: longer processing times
⚠️ If your account has a high order volume (typically 10,000+ orders per settlement period), VAT report processing can take significantly longer than the standard timelines above. Amazon's Seller Central VAT reports for large accounts may take several hours to generate, in some cases 5 hours or more, even after our support team has manually requested them on your behalf.
If you have a high-volume account and see many settlements stuck in "Awaiting VAT":
This is expected behaviour, it does not indicate an error with your account or with Link My Books
Our support team can request the VAT reports from Amazon on your behalf, but the reports may still take several hours to process before the settlements are ready to send
For current-month settlements, the VAT data will typically only become available after the settlement period closes (often by the 5th of the following month). Settlements from the current month that are still within the reporting period will show "Awaiting VAT" until then
If you're unsure whether your settlements are progressing normally, a human agent on the Link My Books team can check the status of the VAT reports for you.
What about non-UK Amazon marketplaces?
⚠️ "Awaiting VAT" on a non-UK/non-EU settlement?
If you see "Awaiting VAT" on a settlement from Amazon USA, Canada, Australia, or another non-EU marketplace and the expected date has passed, this needs a human agent on the Link My Books team to look into. This is not expected behaviour for non-EU channels, and our team can investigate and resolve it for you.
What if just one recent settlement is stuck on "Awaiting VAT"?
If most of your recent settlements have processed normally but one or two are still showing "Awaiting VAT" several days after the expected date, the cause is often a single order within the settlement that is missing VAT details in Amazon's report.
💡 What to do: A human agent on the Link My Books team can reprocess the VAT report for the affected settlement, which usually clears it within a few hours.
What should I do if the VAT data is still missing?
If your settlement is still showing as "Awaiting VAT" after the 5th of the following month (or the 7th for settlements including MFN orders), a human agent on the Link My Books team can investigate and resolve it for you.
My settlements are stuck and the VAT reports keep failing
If your settlements have been sitting on "Awaiting VAT" well past the dates above, and this has been happening for weeks rather than days, the cause is usually that Amazon has removed your seller account from the VAT Calculation Service (VCS).
Amazon only produces the Sales VAT report we rely on for sellers who are enrolled in VCS. Amazon periodically re-checks each seller's VAT number against the EU's VIES database and automatically removes sellers who fail that check. This happens with no warning, and it happens to sellers who have been enrolled for years.
⚠️ A valid VAT number can still fail the check. The most common reason is that the company name registered with Amazon does not exactly match the name held against the VAT number by the tax authority. Sole traders trading under a business name are a frequent example.
How to tell this is what has happened. Our support team can see the report history on your account. The signs we look for are:
Every VAT report requested from Amazon comes back cancelled, rather than erroring or timing out
Shortening the date range makes no difference, and retrying makes no difference
There is a clean cut-off date. Reports succeeded consistently up to one particular date and every single one since has cancelled
That last point is the giveaway. A one-off delay looks nothing like it.
What you need to check. There is no Amazon API that reports your VCS enrolment status, so unfortunately we cannot check this from our side. It has to be checked from the seller account.
Check your Amazon email. Amazon emails sellers when it removes them from VCS, with wording along the lines of being automatically removed as you no longer meet the eligibility criteria. Ask us for the date of your last successful VAT report and search around that date, it makes the email much easier to find.
Check Seller Central directly. Go to Settings > Tax Settings > VAT Calculation Settings. This shows whether VCS is currently active and which countries it covers.
If it shows as not enrolled, check the VAT number itself. The European Commission's free VIES VAT number checker will confirm whether the number is valid and, importantly, show the exact company name and address registered against it. If that name does not match the name on your Amazon account, that is very likely the cause, and it is what needs correcting with Amazon before you can re-enrol.
What happens to your settlements in the meantime. While VCS is inactive we fall back to Amazon's monthly VAT Transactions Report. That report only ever covers complete calendar months, which means a given month's data cannot be requested until the 1st of the following month.
💡 In practice: a settlement that ends part-way through a month will not complete until the following month unless VCS is restored first. Your data is not lost and nothing needs re-doing, it simply cannot be finalised until Amazon releases the monthly report.
Once you have re-enrolled, let us know and we will re-request the outstanding VAT reports for you.
Amazon emailed me to re-generate my VAT Transactions Report (AVTR)
Occasionally Amazon emails sellers asking them to request or re-generate the VAT Transactions Report (AVTR) for a specific month. An example is the notice Amazon sent about the April 2026 report after it identified and resolved a system issue that may have made previously downloaded reports incorrect.
The figures already posted to Xero or QuickBooks are most likely not affected. Link My Books calculates your postings from the Sales VAT report (SCVAT) together with your settlement data, not from the AVTR. A correction to the AVTR on its own therefore does not change what has already been sent to your accounting software.
The key step is to check with Amazon which report the correction actually applied to, because the consequences are different:
Only the AVTR was affected. No action is needed on settlements that have already posted. Request the fresh report in Seller Central as Amazon asks, and any settlement still showing "Awaiting VAT" will pick up the corrected data automatically.
The SCVAT (Sales VAT report) was also affected. In this case the settlements for the affected month would need re-syncing so the corrected figures flow through, which a human agent on the Link My Books team can do for you.
Once Amazon has issued the corrected report you can hit Sync Now on the Settlements page to speed up a refresh. Corrected data usually appears in Link My Books within 48 hours of Amazon making it available.
💡 Not sure which report was affected? A human agent on the Link My Books team can confirm whether any re-sync is needed — share the Amazon notice with them and they'll check.
What about split settlements?
Sometimes Amazon settlements span across two calendar months. In these cases, we split them to maintain accurate monthly reporting.
This means:
Part of the settlement may be ready to send
The other part may still be awaiting VAT data
For more details, see our related article: Why are some settlements split into two or more invoices?