What this error means
You may see the errors:
Currency Not Subscribed
Currency Not Available
This error appears when Link My Books tries to send a settlement in a currency that is not enabled or supported in your accounting platform.
Your accounting software must allow transactions in that currency before Link My Books can create the settlement.
Why this happens
Common reasons include:
The currency used in the settlement is not enabled in Xero or QuickBooks
Your Xero subscription does not support multi-currency
The transaction contains multiple foreign currencies, which QuickBooks does not allow
Because the accounting platform cannot process the currency used in the transaction, the settlement is rejected.
How to resolve it
Check the currency settings in your accounting platform.
For Xero
Confirm your Xero organisation supports multi-currency
Ensure the settlement currency is enabled in Xero
For QuickBooks
Ensure the currency used in the settlement is enabled
Ensure the settlement currency is enabled in QuickBooks
Once the correct currencies are enabled, send the settlement again from Link My Books.
When to contact Link My Books support
Contact Link My Books support if:
the currency is already enabled but the error still appears
the settlement currency matches your accounting base currency
posting continues to fail after enabling the currency
Please include:
the exact error message
a screenshot of your Accounting & Taxes settings in Link My Books
a brief description of what you were trying to do when the error appeared
These help our team to investigate more quickly.