What this error means
You may see one of the following errors when sending a settlement:
"Page Data No Longer Valid"
"Debit Credit Balance Error"
"Document Total Too Small"
"Settlement Incorrect Status"
"String length specified does not match the supported length"
"This settlement is not ready to be sent"
These errors occur when the settlement is not in a valid state for processing or when the settlement data no longer matches the system state.
Why this happens
Common reasons include:
The settlement page was left open for a long time and the data expired
The settlement totals do not meet accounting validation rules
The settlement is not in the correct status to be sent
A temporary system condition occurred during processing
How to resolve it
Try sending the settlement again.
Steps:
Refresh the Settlements page in Link My Books
Re-open the settlement
Click Send to Xero / QuickBooks again
If the error persists, wait a few minutes and try again.
Settlement won't open or shows a blank error
In some cases you may find that a settlement won't open at all, or it shows an error with no visible error message. This is different from the named errors listed above.
⚠️ If you cannot open a settlement or see a blank/empty error message: This typically means the settlement data needs to be reprocessed on our end. Standard troubleshooting steps (refreshing, retrying) will not resolve this — please contact our support team straight away.
What to include when contacting support:
The sales channel and month of the affected settlement (e.g. "Shopify Payments, February 2026")
Whether the settlement appears on your dashboard but won't open, or whether it opens but shows a blank error
A screenshot if possible
Our team can investigate and reprocess the settlement for you, which typically resolves the issue within a few minutes.
When to contact Link My Books support
Contact Link My Books support if:
the settlement continues to fail after retrying
the same error appears multiple times
the settlement cannot be sent even after refreshing the page
the settlement won't open or shows a blank error (see above)
Please include:
the settlement ID
the exact error message shown (or note that no message was displayed)
the events or steps that led to the error
a screenshot if possible
This helps our team investigate what happened during the settlement process.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].