What this error means
When the error "Subscription Period Has Ended" appear, this means that Link My Books tries to send a settlement, but the subscription for your accounting software (Xero or QuickBooks) is no longer active.
When the subscription has expired, the accounting platform prevents new transactions from being created.
Why this happens
Common reasons include:
The Xero or QuickBooks subscription has expired
Billing for the accounting software has not been renewed
The organisation was temporarily suspended due to billing issues
Because the account is inactive, Link My Books cannot send settlements.
How to resolve it
To continue sending settlements:
Log in to your Xero or QuickBooks account
Check your subscription or billing status
Renew or reactivate the subscription if necessary
Once the subscription is active again, return to Link My Books and send the settlement again.
When to contact Link My Books support
Contact Link My Books support if:
your accounting subscription is active but the error still appears
settlements continue to fail after renewing the subscription
Please include:
the settlement ID
the exact error message
the events or steps that led to the error
a screenshot if possible
This helps our team investigate the issue more quickly.