Rollback an entire settlement
If you rollback a settlement from the main settlement dashboard you effectively undo and remove all associated entries posted from Link My Books to your bookkeeping software.
If the settlement was a split-month settlement and therefore contained 2 parts then both parts will be rolled back.
If you are using our COGS tracking feature and the settlement entry includes a COGS adjustment that entry will also be rolled back.
The finished state is as if you never sent the settlement to Xero or QuickBooks in the first place.
Rollback parts of a settlement
From the view settlement page you also have the option to rollback parts of a settlement. This can be useful if you only wish to rollback one part of a split settlement or if you only want to rollback the COGS entires for example.
In this example we can choose to rollback just one of the COGS entries associated to this settlement:
Rollback settlements in bulk
If you'd like to rollback multiple settlements, our support team can help you do so. Reach out to them via the blue chat icon on the bottom right of the page or via email to [email protected] and provide them with the following details:
Details of which settlements you want to rollback
Details of the changes you need to make before re-sending them (and if you have already made those changes in your settings/mappings)
The support team will work with you to bulk rollback your chosen settlements and ensure the mappings/settings are correct and then re-send them to your accounting software in bulk.
FAQs
What if I have already reconciled the entry on the bank statement?
As part of the rollback process, we first remove any matched payments, and then the entries themselves are voided.
You can then re-send new versions and re-reconcile those versions against the bank statement lines.
Sending settlements after the roll back feature has been used.
If you have used the rollback feature on a settlement, you will need to manually send it from Link My Books to your bookkeeping software even if you have enabled Auto Posting.
This is so you do not end up in a cycle of rollback/auto post and means you can make the necessary changes before they are sent over to Xero/Quickbooks.
If you have any questions about this article or feedback on how we could make it better please reach out to the support team via the blue chat icon on the bottom right of the page or via email to [email protected].